Refund policy

RETURN & REFUND POLICY

We want you to love what you receive. Every piece is handmade in Colombia, and we stand behind our work.

1. RETURN PERIOD
We accept returns within 30 days from the date of delivery. After 30 days, we are unable to offer a refund or exchange.

2. ELIGIBILITY
To be eligible for a return, the item must be:
- Unused, unworn, and undamaged, with no signs of wear or alteration
- In its original packaging, including the gift box
- Accompanied by proof of purchase (order number or confirmation email)

3. HOW TO START A RETURN
Email us at info@nossogaleon.com with your order number and the reason for the return. We reply within 48 hours with return instructions and a return authorization number.

Please do not ship an item back before contacting us — returns sent without authorization cannot be processed.

Pack the item securely in its original packaging to protect it in transit.

4. RETURN SHIPPING
Return shipping costs are the customer's responsibility, except when the item arrived damaged or incorrect.

We recommend a trackable shipping method. We are not responsible for items lost in transit on their way back to us.

5. REFUNDS
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–7 business days.

Refunds cover the price of the item. Original shipping charges are non-refundable.

6. DAMAGED OR INCORRECT ITEMS

If your item arrives damaged or is not what you ordered, contact us at 
info@nossogaleon.com within 48 hours of delivery.

Your message must include:
- Clear photos of the item showing the damage
- A photo of the outer shipping package as it arrived, including the label
- Your order number

Please keep all original packaging until the claim is resolved — carrier 
claims require it.

Once we review your claim, we will let you know whether to return the item 
before we issue a replacement or refund. Approved damage claims are 
resolved at no shipping cost to you.

7. NON-RETURNABLE ITEMS
- Pierced earrings, for hygiene reasons, once the sealed packaging has been opened
- Custom or personalized pieces made to order
- Items marked FINAL SALE
- Gift cards

8. EXCHANGES
For the fastest turnaround, place a new order for the piece you want and return the original item following the steps above.

9. QUESTIONS
info@nossogaleon.com — we reply within 48 hours.

Nosso Galeon LLC